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AI Care Coordination for Payers, Providers,
and Healthcare Software Platforms

Close the gap between care and completion.

Automate the manual work between systems and the people you serve. Increase follow-through. Reduce drop-off. Without replacing your technology stack.

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Trusted by leading payers, providers, and health tech companies.

THE GAP
You've built the systems.
The work between them is still manual.

Health plans can't reach every member who needs outreach. Providers can't follow up with every patient manually. The coordination work that keeps care on track — reaching out, responding, and moving people to the next step — still depends on people.

And no team can deliver that level of follow-through at scale.

Mila can.

HERE'S WHAT IT DOES
Automated care coordination that works inside the systems you already run.
Mila embeds governed, reliable AI into the systems healthcare teams already use to scale follow-up, outreach, and care gap closure across channels. No new point solution silo. No weighty integration project. Just simple, coordinated action at scale.

Connect

Into your existing EHRs, claims systems, PMS, care management platforms, scheduling, and communication channels. No rip-and-replace.

Configure

Your team defines the rules, workflows, and escalation logic. Mila follows them — consistently, every time.

Coordinate

Voice, text, chat — inbound and outbound — across days and weeks without losing context or continuity.
HERE'S WHY IT'S DIFFERENT
Built for the realities of healthcare.
Architecture that fits your existing systems.
Governance that clinical leaders trust.
Configuration that matches how your team actually works.
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BUILT FOR

Payers, Providers and Software Systems

Whether you deliver care or build tools for those who do.
Whether you manage 500 patients or 5 million.

PAYERS

Reach more members.
Close more gaps.

Automate multilingual member outreach for HEDIS, STAR, and quality programs. Mila helps payers improve response rates, surface hidden care needs, and route higher-risk members to the right team faster.
%
Member response rate
Improvement in
outbound reach
Unknown care
need surfaced
  • 23+ languages
  • 95% HIPAA verification
  • 17% warm transfer rate
  • 1 in 5 AWV conversion

PROVIDERS

Fill schedules. Reduce no-shows.
Give staff time back.

Every unfilled slot and missed follow-up is lost revenue. Mila automates recall, referral, and pre-visit outreach that overwhelms staff capacity, helping patients get on the calendar, stay on track, and show up prepared.

+ %

More appointments

- %

Fewer
no-shows

+ days

Staff time
saved / month

+ %

Margin
improvement
  • Primary Care
  • Specialty & Surgical
  • Dental, GL, PT, Derm

SOFTWARE SYSTEMS

Add a revenue line.
Deepen retention.

Embed Mila into your platform, white-labeled, API-first, governed by default. Your customers get AI care coordination that works. You get a new product line, a faster path to market, and the stickiness of a capability your customers rely on every day.
  • API-first
  • White-label
  • Embedded governance
THE PROOF IS IN THE PERFORMANCE
11,200+
Clinics
50%
Reduction in no-shows*
4 Days
Workdays gained back per month**
2X
More referrals converted
4.2/5
User sentiment score
3.7x
Improvement in outbound reach

* Measured over 2,701 patient conversations at Gilroy Gastroenterology, Oct '24 – Feb '25.      |      ** Measured across 150+ clinics via RevenueWell.

MILA IN ACTION

Care coordination,
in motion.

See how Mila answers questions, resolves friction, and moves people to the next step across voice and text.
CARE GAP OUTREACH
Turn outreach into
booked visits.
Mila proactively reaches out, answers questions and gets the visit scheduled while the person is engaged.
WATCH NOW

MEMBER OUTREACH

Turn new enrollees
into active members.
Mila onboards a new Medicare Advantage member, answers benefit questions, and closes on home delivery enrollment in a single call.
WATCH NOW

PRE-PROCEDURE PREP

Reduce prep-related
cancellations.
Mila checks readiness and reinforces the next steps in a series of touchpoints before
appointment day.
WATCH NOW
SEE MILA IN YOUR STACK

Turn outreach into coordinated action.

See exactly where Mila removes manual coordination work in your workflows, and how fast you can go live.
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AI care coordination that scales.
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