Close the gap between care and completion.
Automate the manual work between systems and the people you serve. Increase follow-through. Reduce drop-off. Without replacing your technology stack.
Trusted by leading payers, providers, and health tech companies.
Health plans can't reach every member who needs outreach. Providers can't follow up with every patient manually. The coordination work that keeps care on track — reaching out, responding, and moving people to the next step — still depends on people.
And no team can deliver that level of follow-through at scale.
Mila can.
Here's What It Does
Automated care coordination that works inside the systems you already run.
Mila embeds governed, reliable AI into the systems healthcare teams already use to scale follow-up, outreach, and care gap closure across channels. No new point solution silo. No weighty integration project. Just simple, coordinated action at scale.
Connect
Into your existing EHRs, PMS, claims systems, care management platforms, scheduling, and communication channels. No rip-and-replace.
Configure
Your team defines the rules, workflows, and escalation logic. Mila follows them, consistently, every time.
Coordinate
Voice, text, chat, inbound and outbound, across days and weeks without losing context or continuity.
Governance that clinical leaders trust.
Configuration that matches how your team actually works.
Payers, Providers and Software Systems
PAYERS
Reach more members.
Close more gaps.
PROVIDERS
Fill schedules. Reduce no-shows. Give staff time back.
+ %
- %
+ days
SOFTWARE SYSTEMS
Add a revenue line. Deepen retention.
* Measured over 2,701 patient conversations at Gilroy Gastroenterology, Oct '24 – Feb '25. | ** Measured across 150+ clinics via RevenueWell.
Care coordination, in motion.
OUTREACH TASK
Pre-procedure prep
Explain prep, confirm appointment date, advise stopping iron pills and sesame seeds.
CARE PLAN PROGRESS
KNOWLEDGE BASE
Checking clinic policy…
Responsible adult escort required. Rideshare home not advised.
booked visits.
MEMBER OUTREACH
into active members.
PRE-PROCEDURE PREP
cancellations.
appointment day.
Turn outreach into coordinated action.
