Drive adherence while reducing provider burnout
Mila, a personalized AI assistant, gives patients the validated care instructions and educational resources they need to adhere to their treatment plan—without increasing the communication burden on providers.
Providers
Problem you face
With short visits and packed schedules, providers can struggle to give patients the education, communication, and support they need to successfully engage in their own health care. Low patient engagement leads to poor plan adherence, high no-show rates, and avoidable readmissions. However, traditional communication methods used to increase engagement (including texting and emailing) can burden providers and contribute to burn out.
How Mila Helps
Personalized and empathic communication to engage patients
Timely and relevant reminders on medication, appointments, and care plans to increase adherence and reduce no-shows
Patient access to trusted and timely personalized health information
Provider Benefits
- Increases adherence to treatment plans and appointments
- Reduces the communication burden on providers
- Improves health outcomes
Patients
Problem you face
Patients face limited time with their provider during which many topics are covered, such as diagnosis, treatment plan, lifestyle modifications, health education, and follow-up needs. Studies show patients remember less than half of the information provided during their brief visit, and struggle to adhere to treatment plans. When faced with questions outside the provider’s visit, patients must call or email their provider or turn to the internet for unguided answers.
How Mila Helps
Unlimited access to the provider’s diagnosis, treatment plan, recommendations, and approved education
Timely responses to common questions based on provider-approved content
Personalized reminders and behavior change techniques to support treatment goals
Patient Benefits
- Improve treatment plan adherence
- Drives health outcomes
- Enhances patient satisfaction
Payers
Problem you face
Payers are encouraging providers to adopt value-based care models that incentivize positive patient outcomes while reducing costs. This requires providers to help patients engage in their healthcare, including preventive care, chronic disease management, and post- discharge treatment plans. However, payers are experiencing lower adoption of value-based care models due to a lack of scalable patient engagement tools and burdensome approaches to patient communication.
How Mila Helps
Scalable patient engagement tool for large patient populations
Reduces avoidable costs related to no-shows and re-admissions
Improve patient satisfaction, HEDIS Scores, and STAR ratings
Payer Benefits
- Enables adoption of value-based care models
- Drives health outcomes
- Lowers costs
Add Mila to your team today
Mila’s smart automation eases communication for providers, boosting patient engagement, improving outcomes, and enabling providers to focus on high-level care, leading to cost reductions.
