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For Providers

Help more patients complete the next step in care.

Mila gives staff time back while helping more patients complete the visits, referrals, and follow-up that drive revenue.


  • Live in days.
  • No rip-and-replace.
  • Configurable workflows.
Today's Coordination Queue
Referrals, recall, readiness, and follow-up
4 of 1,284 in queue
14,829 patients
9:08 AM
Referral aging
Ortho referral open 4 days
Contact in progress EHR
8:55 AM
Waitlist match
Tue 2:30 PM slot opened
3 eligible Schedule
8:44 AM
Care-plan check-in
Day 7 follow-up
Response received Care plan
8:31 AM
Intake incomplete
Insurance info missing
Patient replied Intake
Open slot
Tue 2:30 PM
Dermatology follow-up · Hillcrest
Eligible patients
Maria L.
Prefers afternoons · SMS
Contacting
James R.
24 hr notice · Phone
Queued
m
A 2:30 PM derm follow-up opened tomorrow at Hillcrest. Hold it for you?
Maria
Yes, that works.
Slot filled Maria L. confirmed ✓
Staff interruption None

THE REALITY

Lost visits. Lost revenue. Inconsistent care.
Left unchecked, stalled referrals, incomplete readiness, and missed follow-up can all compound across dozens of small manual patient handoffs each day.

The proof is in the performance

More completed care. Less manual chase.

50%

Reduction in no-shows

2x

More referrals converted

4 days

Workdays gained back per month

Measured across live provider workflows, including no-show reduction and staff-time savings from provider deployments.

Mila adapts to your practice, not the other way around.

Use the same coordination layer across different provider workflows, with configurations for specialty, location, patient population, escalation rules, and approved content.

A few common examples. Mila works across virtually any provider organization.

The Mila Difference

Mila handles the coordination work between care steps.

Routine handoffs keep moving. Staff step in only when human review is needed.

Incoming coordination needs
Referral agingOpen
Ortho referral open 4 days
Last touch: none
Routing to Mila
Intake missingMissing
Insurance card not uploaded
Visit tomorrow
Routing to Mila
Recall overdueOverdue
47 patients due
No outreach started
Routing to Mila
Readiness questionReview
Prep question received
Needs clinical review
Routing to Mila
Follow-up dueWaiting
Day 7 check-in
No response yet
Routing to Mila
Mila
Mila
Workflow Coordination
·
Rules applied
·
Outreach sent
·
System updated
Call SMS Chat
Context retained
Handled by Mila
Escalated with context
Written back

The result: fewer dropped referrals, fewer missed visits, and less routine follow-up landing on staff.

Provider Workflows

Start with one workflow. Expand across many.

Mila handles routine coordination across the workflows your team already runs. Configure the rules, timing, channels, and escalation paths by practice, location, or patient population.

Inbound questions
Front-desk relief, voice and text
Scheduling & rescheduling
Book, move, confirm, automated
Referral follow-up
Close the leak before drop-off
Waitlist outreach
Fill the slots that open up
Reminders
Confirmations and timely nudges
No-show prevention
Catch drop-offs before the slot opens
Recall & reactivation
Bring lapsed patients back on schedule
Insurance verification
Cleared before the visit
Payment intake
Estimates, copays, balances
Appointment readiness
Prep, intake, day-before checks
Care-plan check-ins
Continuity between visits
Home care coordination
Outreach where the patient is
Custom workflows
Configured to your operation

Ready to launch your first workflow?

Book a Demo
How it works

Your team sets the rules.
Mila acts automatically within them.

Mila listens for signals already inside your systems, like stalled referrals, missing forms, overdue follow-up, or issues that need review. Then it acts within your rules, taking the right next step or bringing in staff when needed.

Signal detected
Referral stalled

Orthopedics referral
open 4 days
No patient response

Rule matched · Mila acts
Rule matched

If referral is open 3+ days,
start outreach

Channel Text Content Referral scheduling Escalation Referral coordinator Language English Timing Business hours
Mila acts
Patient context loaded
Text outreach sent
Patient reply received
Appointment options shared
Patient confirms
Outcome
Visit scheduled
Status updated
Summary attached
Exception

Clinical question detected

Routed to staff with context

Embedded by design

Not another point solution.

Mila’s unique API-first architecture is built around care workflows, not just patient conversations.

It works through the systems, signals, rules, and escalation paths already running your operations, so routine coordination happens in the background and staff only see what needs action.

via mila
Practice Operations Mon · Jun 28
Case event
{ "event": "case.created", "outcomePlanId": "recall-outreach-v2", "organizationId": "uuid" }
A recall comes due in the system your team already uses.
Mila workflow
{ "channel": "VOICE", "ruleset": "recall_outreach_ruleset" }
check_availabilitybook_appointmentescalate_to_human
Mila calls, confirms, and books it, then writes the result back.
Referral
Incoming
Intake form
New
Recall
Due 7d
Message
Outbound
Readiness
Response

In Their Words

What provider teams say about Mila.

Mila’s AI cuts no-shows by over 50% and saves 10+ staff hours weekly, improving patient care and boosting profits for my ASC.

Dr. Prince Shah, MD, CEO

Gilroy Gastroenterology

Mila increased appointments and adherence by 25% and saved 10hrs/week on outreach.

Dr. Abhijit Shinde, MD, CEO

aayu clinics

Integrating Mila with our health cloud saved hours of manual work. We can now prioritize patient’s clinical needs over admin tasks.

Dr. Paramjit Chopra, MD, CEO

MIMIT Healthcare

Why Mila

Embedded.
Governed.
Configurable.

Three things make Mila durable beyond the first workflow, and the reason provider teams keep expanding after go-live.

Embedded

Works through provider workflows.

Mila fits into the EHR, scheduling, referral, and payment systems your practice already runs. No rip-and-replace. No new routine work queue.


Seamless implementation. Reduced staff workload.

Governed

Operates reliably within your rules.

Adapts in conversation. Acts with precision. Mila operates inside the guidance and escalation paths your clinical leaders have approved.


Predictable behavior. Clear escalation.

Configurable

Adapts by practice, location, and workflow.

Mila can be configured differently across specialties, locations, workflows, and patient journeys, from primary care to orthopedic surgery.


One platform. Many workflows.

No rip-and-replace. No new silo. No new login. Just coordination, where it did not exist before.

See Mila in Your Practice

Find the provider workflows
Mila can take off your team's plate first.

Walk through your highest-friction handoffs: referrals, no-shows, prep. See where Mila can create the fastest impact inside the systems you already run.

AI care coordination that scales.
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