AI care coordination built to adapt
Trusted by leading payers, providers, and health tech companies.
How It Works
From signal to completed next step.
Mila watches your existing systems, identifies the next action, and moves the work forward, predictably, in plain language, across every channel patients actually use.
Identify the next step
Mila proactively reads signals across your systems and identifies what needs to happen next, whether that's a referral to follow up on, a member to reach, or a care gap to close.
Engage the patient
Mila reaches the right person on the right channel at the right time, in their language: voice, SMS, or chat. No staff handoff required.
Follow through
Mila handles the conversation, answers questions from approved guidance, navigates context across calls, and escalates when judgment is needed.
Close the loop
Mila confirms the action, updates the systems your team works in, and reports back, turning an open task into a completed one with no manual entry.
Every step happens inside the systems you already run.
Support for the workflows that keep care moving.
Common starting points, configured around your teams, systems, and rules.
PREVENTATIVE OUTREACH
ONGOING FOLLOW-UP
VISIT READINESS
ACCESS SUPPORT
+ CUSTOM WORKFLOWS
See Mila in action.
booked visits.
MEMBER OUTREACH
into active members.
PRE-PROCEDURE PREP
cancellations.
appointment day.
The Payoff
Your existing workflows, now measurably better.
When the work between systems gets done, the operation gets faster, cleaner, and more profitable. No new platform. No retraining. No disruption to the way your team already works.
Referrals
Lift referral conversion.
Mila reaches every referred patient before they drop off. Books, schedules, and prepares them, without a staff handoff and without depending on someone remembering to make the call.
Workflow
Close the leaks between steps.
Every missed appointment, unconfirmed referral, and incomplete intake is revenue walking out the door. Mila keeps the workflow moving from one step to the next, reliably, twenty-four hours a day.
Capacity
Improve utilization.
Open calendar slots, unused capacity, unbooked recall windows. Mila fills the schedule that your team can't manually chase. The work that used to fall through the cracks gets done.
Revenue
Capture more revenue from patients already in your system.
The patients are already there. The referrals are already in the system. Mila turns existing intent into completed visits, completed visits into closed loops, and closed loops into reportable outcomes.
The Mila Difference
Embedded.
Governed.
Configurable.
Three reasons healthcare organizations keep expanding it after the first workflow goes live.
Built to embed,
not bolt on.
Mila works inside the systems, workflows, and channels healthcare teams already run. No rip-and-replace. No new silo. No new login for staff to learn. Start with one workflow, prove the impact, expand from there.
Adaptive by design.
Governed by default.
Mila understands the conversation and responds in context, without wandering outside the workflows your team has approved. Every action follows the workflows and rules your team defines. Every escalation is explainable.
Fits your workflow.
Not the other way around.
Every health plan, provider group, and platform partner runs differently. Mila is configurable by workflow, audience, channel, location, and tenant, so AI fits your operation, not the other way around.
No rip-and-replace. No new silo. No new login. Just coordination, where it didn't exist before.
Running in real healthcare workflows today.
All metrics current as of publication. Sourced across live deployments — full source list available on request.
Turn outreach into coordinated action.
