AI CARE COORDINATION PLATFORM

AI care coordination
built to adapt

The infrastructure that runs inside the systems payers, providers, and platforms already use — turning manual coordination work into completed action, without replacing the technology stack you've already built.

Book a Demo

Trusted by leading payers, providers, and health tech companies.

HOW IT WORKS

From signal to completed next step.

Mila watches your existing systems, identifies the next action, and moves the work forward — predictably, in plain language, across every channel patients actually use.

Identify the next step

Mila proactively reads signals across your systems and identifies what needs to happen next, whether that's a referral to follow up on, a member to reach, or a care gap to close.

Engage the patient

Mila reaches the right person on the right channel at the right time, in their language — voice, SMS, or chat. No staff handoff required.

Follow through

Mila handles the conversation, answers questions from approved guidance, navigates context across calls, and escalates when judgment is needed.

Close the loop

Mila confirms the action, updates the systems your team works in, and reports back — turning an open task into a completed one with no manual entry.

Every step happens inside the systems you already run.

EXAMPLE WORKFLOWS

Support for the workflows that
keep care moving.

Common starting points, configured around your teams, systems, and rules.

PREVENTATIVE OUTREACH

Recall & reactivation
Annual wellness visits
Screenings
Immunizations
Care gaps

ONGOING FOLLOW-UP

Post-visit follow-up
Adherence check-ins
Medication follow-up
Symptoms & vitals
Escalation

VISIT READINESS

Intake
Procedure prep
Diet instructions
Medication instructions
Logistics

ACCESS SUPPORT

Front desk
Scheduling & waitlist
Reminders
Verification
Referrals & payments

+ CUSTOM WORKFLOWS

Built around your needs

SEE MILA IN ACTION

See Mila in action.

See and hear examples from everyday provider and payer workflows — happening every day in voice and text, in over twenty languages, around the clock.

CARE GAP OUTREACH

Turn outreach into
booked visits.

Mila proactively reaches out, answers questions and gets the visit scheduled while the person is engaged.

WATCH NOW

MEMBER OUTREACH

Turn new enrollees
into active members.

Mila onboards a new Medicare Advantage member, answers benefit questions, and closes on home delivery enrollment in a single call.

WATCH NOW

PRE-PROCEDURE PREP

Reduce prep-related
cancellations.

Mila checks readiness and reinforces the next steps in a series of touchpoints before
appointment day.

WATCH NOW

THE PAYOFF

Your existing workflows, now measurably better.

When the work between systems gets done, the operation gets faster, cleaner, and more profitable. No new platform. No retraining. No disruption to the way your team already works.

conversion to appointments

REFERRALS

Lift referral conversion.

Mila reaches every referred patient before they drop off. Books, schedules, and prepares them, without a staff handoff and without depending on someone remembering to make the call.

fewer no-shows

WORKFLOW

Close the leaks between steps.

Every missed appointment, unconfirmed referral, and incomplete intake is revenue walking out the door. Mila keeps the workflow moving from one step to the next, reliably, twenty-four hours a day.

0 hrs/wk

reclaimed per staff member

CAPACITY

Improve utilization.

Open calendar slots, unused capacity, unbooked recall windows. Mila fills the schedule that your team can't manually chase. The work that used to fall through the cracks gets done.

margin improvement

REVENUE

Capture more revenue from patients already in your system.

The patients are already there. The referrals are already in the system. Mila turns existing intent into completed visits, completed visits into closed loops, and closed loops into reportable outcomes.

THE MILA DIFFERENCE

Embedded.
Governed.
Configurable.

Three reasons healthcare organizations keep expanding it after the first workflow goes live.

Built to embed,
not bolt on.

Mila works inside the systems, workflows, and channels healthcare teams already run. No rip-and-replace. No new silo. No new login for staff to learn. Start with one workflow, prove the impact, expand from there.

Adaptive by design.
Governed by default.

Mila understands the conversation and responds in context — without wandering outside the workflows your team has approved. Every action follows the workflows and rules your team defines. Every escalation is explainable.

Fits your workflow.
Not the other way around.

Every health plan, provider group, and platform partner runs differently. Mila is configurable by workflow, audience, channel, location, and tenant — so AI fits your operation, not the other way around.

No rip-and-replace. No new silo. No new login. Just coordination, where it didn't exist before.

MILA IN PRODUCTION

Running in real healthcare workflows today.

Live across payer programs, provider practices, and software systems — at the scale humans can't reach, inside the systems already in production.

12,000+

Daily patient interactions

10.5M+

Total patient interactions

46,000+

Tasks autonomously closed by Mila

54%

Response rate on outbound outreach

All metrics current as of publication. Sourced across live deployments — full source list available on request.

SEE MILA IN YOUR STACK

Turn outreach into coordinated action.

See exactly where Mila removes manual coordination work in your workflows, and how fast you can go live.

Book a Demo

AI care coordination built to adapt

Trusted by leading payers, providers, and health tech companies.

Lift referral conversion.

Close the leaks between steps.

Improve utilization.

Capture more revenue from patients already in your system.

AI care coordination
built to adapt