One AI care coordination platform
Built for payers, providers, and the software systems that serve them.
Whether you serve 500 people or 5 million, Mila closes care gaps, lifts engagement, and embeds seamlessly within the systems you already use.
Built for
Payers
The problem you face
You're accountable for outcomes you don't directly control. The care happens on the provider side, but the HEDIS scores, STAR ratings, and cost of care land on yours.
The outreach infrastructure most payers rely on to close that gap is broken. Industry-wide, traditional member outreach campaigns average around 15% response rates. Call center outreach runs $10–15 per contact with setup cycles that can stretch six months or more. Care managers spend their days leaving voicemails instead of managing complex cases. High-risk members disengage after enrollment. And CMS raises the bar every year.
The result isn't just missed metrics. It's bonus revenue that leaks away and VBC contracts that underperform, not because payers lack intent, but because the tools weren't built for population-scale engagement.
How Mila helps
Reaches members legacy outreach can't
Mila reaches out and responds back, 24/7 across 23 languages, meeting members where they are and when they're available, not just during business hours or in English.
Surfaces what your data doesn't show
Through open-ended conversation, Mila uncovers medication non-adherence, unmanaged symptoms, and SDOH signals that don't show up until a claim lands. 1 in 3 members surface a previously unknown care need.
Closes care gaps and routes intelligently
Mila proactively completes AWV scheduling, screenings, and Rx benefit enrollment in a single conversation, then warm-transfers higher-risk members to care managers with a prepared clinical summary.
Moves the metrics that drive reimbursement
Consistent, personalized engagement lifts HEDIS scores, STAR ratings, and CAHPS performance, directly recovering CMS bonus revenue and improving VBC contract outcomes.
Payer benefits
- Reduce outreach cost by up to 75% while reaching more members
- Recover CMS bonus revenue and improve VBC contract performance
- Lift HEDIS, STAR, and CAHPS performance through consistent, personalized engagement
- Free care managers to focus on complex cases, not voicemail queues
- Members actually respond: 4.2/5 sentiment score across payer deployments
Built for
Providers
The problem you face
Your team is already stretched. Care gaps don't close themselves. And the coordination work that falls between appointments, referrals, discharge instructions, and follow-ups keeps landing on staff who don't have bandwidth for it.
The result is predictable: missed appointments, incomplete care plans, preventable readmissions, and a team spending its time on manual outreach instead of patient care.
Every no-show, every incomplete procedure, every patient who falls off their care plan is also revenue that doesn't come back. Hiring more staff to close the gap isn't sustainable. And most solutions require your team to change how they work just to use them.
How Mila helps
Closes care gaps proactively
Mila handles the follow-through that falls between touchpoints, outreach, reminders, adherence nudges, and next steps, without adding work for your team.
Embeds into how your practice already works
No new system for staff to manage. Mila works inside your existing workflows and systems, so the lift to get started is low and the value shows up fast.
Reaches patients where they are
Personalized, context-aware outreach that feels responsive, not robotic, keeps patients engaged, reduces no-shows, and drives follow-through on care plans.
Provider benefits
- Capture the revenue that care gaps leave behind
- Deliver more care without growing your team
- Give staff their time back; reduce burnout
- Keep patients on track and quality scores moving
Built for
Healthcare Software Systems
The problem you face
Your customers are asking for AI capabilities you don't yet have. Your competitors are starting to offer them. And your product roadmap is already full.
The window to add intelligent, workflow-aware automation is narrowing, and building from scratch means 6 to 18 months of infrastructure work before you ship anything.
Meanwhile, most off-the-shelf AI tools just add another disconnected layer. One more interface for users to manage, one more integration for your team to implement and maintain at every customer.
For platforms serving providers, payers, or healthcare operators, the real challenge is delivering AI that feels native to what your users already do, not another product they have to adopt.
How Mila helps
AI care coordination, embedded in your product
Mila's API-first architecture drops directly into your existing platform. Outreach, follow-through, reminders, and workflow completion happen inside the experience your users already live in. No new interface. No migration.
Go live in weeks, not quarters
Pre-built integrations with Epic, Cerner, Athena, and 25+ other systems mean you aren't starting from scratch. Your team defines the logic, content, and rules. Mila executes.
Platform-defined control
Mila's agents follow your workflow rules, approved content, and escalation logic. You control what the AI can say, do, and hand off, without building the governance layer yourself.
Software partner benefits
- Adds AI care coordination capabilities in weeks, not months
- Helps customers improve engagement, conversion, follow-through, and workflow completion
- Creates new product, revenue, and retention opportunities
- Delivers enterprise-ready AI with configurable controls and governance
